SHIPPING

UNITED STATES

COMPLIMENTARY STANDARD SHIPPING IS OFFERED ON ALL U.S. ORDERS.

EXPEDITED OPTIONS ARE AVAILABLE AT CHECKOUT:

  • PRIORITY (3 DAYS) — $25
  • EXPRESS (2 DAYS) — $45

WE AIM TO FULFILL AND SHIP ORDERS THE SAME BUSINESS DAY WHEN POSSIBLE. ORDERS ARE PROCESSED MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS; DURING PERIODS OF HIGH ORDER VOLUME, FULFILLMENT MAY TAKE UP TO 2–3 BUSINESS DAYS.

WE DO NOT SHIP TO P.O. BOXES.

ORDERS MAY BE CANCELED OR AMENDED FREE OF CHARGE WITHIN 1 HOUR OF PURCHASE.

TRACKING INFORMATION WILL BE PROVIDED ONCE YOUR ORDER HAS SHIPPED.

INTERNATIONAL

INTERNATIONAL ORDERS SHIP VIA FEDEX, DHL EXPRESS, OR UPS DEPENDING ON DESTINATION.

SHIPPING RATES ARE CALCULATED AT CHECKOUT.

DUTIES, TAXES, AND CUSTOMS FEES ARE CALCULATED AND INCLUDED IN THE PRICE SHOWN AT CHECKOUT. THESE AMOUNTS ARE COLLECTED AND REMITTED BY OUR AUTHORIZED INTERNATIONAL COMMERCE PARTNER, WHICH ACTS AS MERCHANT OF RECORD FOR INTERNATIONAL TRANSACTIONS. NOTHING FURTHER IS OWED WHEN YOUR ORDER ARRIVES.

ORDERS MAY BE CANCELED FREE OF CHARGE WITHIN 1 HOUR OF PURCHASE; AFTER THAT, ONCE AN ORDER HAS SHIPPED, IT CAN NO LONGER BE CANCELED. CUSTOMERS IN THE EUROPEAN UNION MAY CANCEL THEIR ORDER AT ANY TIME BEFORE IT IS FULFILLED, IN ACCORDANCE WITH EU CONSUMER PROTECTION LAW.

DELIVERY TIMELINES VARY BY DESTINATION. LA MAMA IS NOT RESPONSIBLE FOR DELAYS CAUSED BY CUSTOMS CLEARANCE.

RETURNS

ITEMS PURCHASED AT LAMAMABRAND.COM MAY BE RETURNED WITHIN 10 DAYS OF DELIVERY.

INTERNATIONAL ORDERS MAY BE RETURNED WITHIN 14 DAYS OF RECEIVING YOUR ORDER.

A 2% RESTOCKING FEE WILL BE DEDUCTED FROM ALL RETURNS.

RETURNED MERCHANDISE MUST BE:

  • UNUSED AND UNWORN
  • IN ORIGINAL CONDITION
  • UNALTERED AND UNDAMAGED
  • RETURNED WITH ALL ORIGINAL TAGS ATTACHED
  • RETURNED WITH DUST BAG AND ORIGINAL PACKAGING
  • ACCOMPANIED BY PROOF OF PURCHASE (ORDER NUMBER OR ORDER CONFIRMATION EMAIL)

PROTECTIVE FILMS AND HARDWARE COVERINGS MUST REMAIN INTACT.

RETURNS THAT DO NOT MEET THESE CONDITIONS WILL NOT BE ACCEPTED.

RETURN AUTHORIZATION

To request a return, please complete our Return Form.

ALL RETURNS ARE SUBJECT TO REVIEW AND APPROVAL. IF APPROVED, DETAILED RETURN INSTRUCTIONS WILL BE PROVIDED BY EMAIL. MERCHANDISE SENT WITHOUT PRIOR AUTHORIZATION MAY BE REFUSED.

SHIPPING & REFUNDS

RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER. WE RECOMMEND INSURED, TRACKABLE SERVICE, AS LA MAMA IS NOT RESPONSIBLE FOR ITEMS LOST OR DAMAGED IN TRANSIT.

ONCE RECEIVED AND APPROVED, REFUNDS WILL BE ISSUED TO THE ORIGINAL FORM OF PAYMENT. PLEASE ALLOW UP TO 14 BUSINESS DAYS FOR PROCESSING.

ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE.

FOR INTERNATIONAL ORDERS THAT HAVE BEEN FULFILLED AND SHIPPED, DUTIES, TAXES, AND CUSTOMS FEES INCLUDED IN THE ORIGINAL PURCHASE PRICE ARE NON-REFUNDABLE UPON RETURN, AS THESE AMOUNTS ARE REMITTED TO DESTINATION CUSTOMS AUTHORITIES AND ARE NOT RECOVERABLE ONCE A SHIPMENT HAS CLEARED, EXCEPT WHERE REQUIRED BY LAW.