GENERAL
HOW CAN I CONTACT LA MAMA?
Please contact us through our contact form or by emailing info@lamamabrand.com We respond within 1–2 business days, Monday through Friday, excluding holidays.
WHERE CAN I SHOP LA MAMA?
LA MAMA is available through lamamabrand.com and a carefully selected group of retail partners. Please visit our stores page for retail partners and current locations.
PRODUCT INFORMATION
WHERE IS LA MAMA MADE?
Every LA MAMA piece is handcrafted in Florence, Italy.
WHAT MATERIALS ARE THE BAG AND POUCHES MADE FROM?
LA MAMA is built around the tension between style and resilience: pieces with fashion authority, considered function, and the freedom to be used. The launch collection is crafted from croco-embossed vegan leather, selected for its structure, lightweight feel, durability, and ease of care. The interior is finished with a canvas lining. The outer material is composed of 80% polyurethane and 20% polyamide on a textile backing. The interior is a canvas lining (95% Cotton, 5% Polycarbonate).
WHAT IS THE DIFFERENCE BETWEEN THE BAG AND THE POUCHES?
The LM1 is the main bag — a structured carry-all designed to move with you through the day. The pouches are a separate system designed to bring order inside the bag and the freedom to carry less when you want to. They sit inside the LM1 to organize your belongings, but they are also designed to be carried on their own, between bags, to a meeting, or on an errand. The pouches are sold separately and are available in five sizes to suit different needs.
HOW DO I CARE FOR MY BAG?
For most marks, gently wipe the surface with a soft, slightly damp cloth and dry with a clean cloth. Avoid harsh chemicals, solvents, alcohol, oils, bleach, abrasive materials, or submerging the bag in water.
IS THE BAG WATERPROOF?
The material is weather-resistant and designed to handle light rain and everyday spills. It is not fully waterproof and should not be submerged in water.
WHICH POUCH FITS A LAPTOP?
The Large Pouch is designed to hold a standard laptop, while the X Large Pouch can fit larger laptops. Please refer to the product page dimensions to confirm compatibility with your device.
WHAT SIZES DO THE POUCHES COME IN?
The pouches are available in five sizes:
Small, medium, large, XL, and XXL*
*XXL is available exclusively through select retail partners. Not sold on lamamabrand.com. Please visit our stores page for further information or email us at wholesale@lamamabrand.com.
Images, descriptions, and dimensions for each pouch are listed on the individual product pages.
CAN THE POUCHES BE CARRIED SEPARATELY?
Yes. The pouches are designed to move between bags and may also be carried on their own. The Tracolla is compatible with the Medium, Large, and XL pouches and is available as a separate add-on. It is not compatible with the Small or XXL pouches. Strap compatibility is listed on each product page.
WHAT IS A TRACOLLA?
Tracolla is the Italian word for shoulder strap.
IS THE TRACOLLA INCLUDED WITH THE LM1?
Yes. Every LM1 bag includes a detachable Tracolla. It can be worn crossbody or lengthened on the shoulder for hands-free ease.
CAN I PURCHASE THE TRACOLLA SEPARATELY?
Yes. The Tracolla strap is available as a separate add-on for use with the Medium, Large, and X Large pouches. It is not compatible with the Small or XX Large pouches. Please note: the Tracolla strap is included with every LM1 bag purchase and does not need to be purchased separately for the bag.
WHAT COLORS ARE AVAILABLE?
The LM1 launches in Black Lacquer Croco, Black Matte Croco, and White Matte Croco.
The pouches launch in Black Lacquer Croco, Black Matte Croco, White Matte Croco, and Green Matte Croco
New colors and limited seasonal editions will be introduced over time. To receive updates, please subscribe to LA MAMA and follow us on Instagram @lamamabrand.
WHERE CAN I PURCHASE THE XXL POUCH?
The XXL pouch is available exclusively through select retail partners. It is not sold on lamamabrand.com.
To inquire about wholesale availability or retail partner locations carrying the XXL pouch, please visit our stores page or email us at wholesale@lamamabrand.com.
ORDERS
HOW DO I TRACK MY ORDER?
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
If you created an account at checkout, you may also view your order status by logging into your account at lamamabrand.com.
CAN I CANCEL OR AMEND MY ORDER?
Orders may be canceled or amended free of charge within 1 hour of purchase. After that, once an order has entered processing, changes are not guaranteed — please contact us at support@lamamabrand.com immediately with your order number and we will do our best to assist.
CAN I CHANGE MY SHIPPING ADDRESS?
Please contact us at support@lamamabrand.com immediately with your order number and the correct shipping address.
Address changes are not guaranteed once an order has entered processing or shipped.
PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely.
DO YOU OFFER INSTALLMENT PAYMENTS?
Shop Pay Installments may be available at checkout. Available payment options will appear during checkout based on eligibility.
WHEN WILL MY PAYMENT BE PROCESSED?
Payment is processed at the time your order is placed.
WHAT CURRENCY WILL I BE CHARGED IN?
International prices are displayed and charged in your local currency. The amount shown at checkout is the amount you pay.
SHIPPING
WHEN WILL MY ORDER SHIP?
We aim to fulfill and ship orders the same business day when possible. Orders are processed Monday through Friday, excluding holidays; during periods of high order volume, fulfillment may take up to 2–3 business days. You'll receive a shipping confirmation email with tracking information once your order has shipped.
HOW LONG DOES DOMESTIC SHIPPING TAKE?
Domestic orders typically arrive within 5–8 business days after shipment, depending on destination and carrier service.
Expedited shipping options may be available at checkout.
DO YOU SHIP INTERNATIONALLY?
Yes. International orders ship to select destinations, with delivery options confirmed at checkout. International orders are processed through our global commerce partner, which manages customs clearance and import obligations on your behalf. International orders ship via FedEx, DHL Express, or UPS depending on destination.
ARE DUTIES AND TAXES INCLUDED?
For orders shipping within the United States, applicable sales tax is calculated at checkout. For international orders, duties, taxes, and customs fees are calculated and included in the price shown at checkout. Nothing further is owed when your order arrives.
LA MAMA is not responsible for delays caused by customs clearance.
IS A SIGNATURE REQUIRED FOR DELIVERY?
A signature may be required upon delivery. If required, this will be noted in your shipping confirmation or by the carrier.
CAN I SHIP TO A P.O. BOX?
No. LA MAMA does not ship to P.O. Boxes. A physical street address is required for all orders.
RETURNS
WHAT IS LA MAMA'S RETURN POLICY?
Items purchased through lamamabrand.com may be returned within 10 days of receiving the item for domestic orders and 14 days of receiving the item for international orders, provided they are:
- Unused and unworn
- In original condition
- Unaltered and undamaged
- Returned with the dust bag and original packaging
- Returned with protective films and hardware coverings intact, where applicable
- Accompanied by proof of purchase (order number or order confirmation email)
A 2% restocking fee will be deducted from all returns.
Final sale, personalized, and made-to-order items are not eligible for return.
Returns that do not meet these conditions will not be accepted.
HOW DO I INITIATE A RETURN?
To request a return, please complete our Return Form. All returns are subject to review and approval. If approved, return instructions will be provided by email.
Merchandise sent without prior authorization may be refused.
DO YOU OFFER EXCHANGES?
We do not currently offer exchanges.
If you would like a different color or item, please place a new order and initiate a return for the original item, provided it meets the return conditions.
WHO COVERS RETURN SHIPPING?
Return shipping costs are the responsibility of the customer unless otherwise stated.
We recommend using an insured, trackable shipping service. LA MAMA is not responsible for items lost or damaged in transit.
CAN I RETURN AN INTERNATIONAL ORDER?
International orders may be returned within 14 days of receiving your order. Orders may be canceled free of charge within 1 hour of purchase; after that, once an order has shipped, it can no longer be canceled. If your order has already shipped, refunds are issued for the merchandise price. Duties, taxes, and customs fees are not refunded. Customers in the European Union may cancel their order any time before it is fulfilled, in accordance with EU consumer protection law.
CAN I RETURN AN ONLINE PURCHASE TO A RETAIL PARTNER?
Orders placed on lamamabrand.com must be returned through LA MAMA’s online return process.
Items purchased from a retail partner must be returned directly to the original place of purchase and are subject to that retailer’s return policy.
WHEN WILL I RECEIVE MY REFUND?
Once your return is received, inspected, and approved, a refund will be issued to the original form of payment. Please allow up to 14 business days for processing. Original shipping charges are non-refundable. Duties and taxes are non-refundable unless required by law.
WHAT SHOULD I DO IF I BELIEVE MY ITEM HAS A MANUFACTURING DEFECT?
Please contact us at support@lamamabrand.com with your order number and clear photographs of the concern.
Manufacturing concerns are reviewed individually. Damage caused by normal wear, improper care, accident, misuse, or third-party repair is not considered a manufacturing defect.